Privacy & Data Protection

This Privacy Policy explains how we collect, use, store and protect your personal information when you use services provided by Golden Crown. We take your privacy seriously and aim to be clear about what information we gather, why we use it, and how you can manage your data. This policy applies to users in Canada and to activity on our site and apps.

Types of data we collect

Personal data

When you create an account or verify your identity we collect personal data such as your name, date of birth, email address, phone number, billing and postal address, and government ID documents where required for verification. We may also keep records of communications you send to us.

Technical data

We collect device and connection information including IP address, browser type and version, device identifiers, operating system, and language settings. We also record activity data such as pages viewed, session duration, clicks, and error logs to maintain and improve our service.

Transactional data

Transactional data covers deposits, withdrawals, payment method details, currency, bet and game history, and records of bonus use. Payment card and banking details are handled by our payment partners and processors for security and compliance.

How we use your information

We use your data to operate your account, process payments, verify identity, prevent fraud and money‑laundering, provide customer support, and meet legal obligations. With your consent we may use your contact details for marketing communications; you can opt out of marketing at any time.

Data protection practices

We protect data using standard technical and organisational measures such as encryption in transit, secure storage, access controls, and regular security reviews. Access to personal data is limited to staff and third parties with a legitimate need. We retain information only as long as necessary for the purposes outlined or as required by law.

Cookies and tracking technologies

We use cookies and similar technologies to provide core site functions, remember preferences, analyse performance, and deliver relevant content. Some cookies are essential for account security and payments; others are for analytics and advertising. You can manage cookie preferences through your browser or the site cookie settings.

User rights

Residents of Canada may have rights to access, correct, or request deletion of their personal data, and to restrict or object to certain processing. You can request a copy of the data we hold about you or ask us to correct inaccuracies.

Access, correction and deletion

To exercise your privacy rights, contact our support team at [email protected]. We will respond to verification requests and take reasonable steps to fulfil your request in accordance with applicable law.

Information sharing and third parties

We share data with service providers such as payment processors, identity verification services, game and platform providers, analytics vendors, and legal advisors when necessary to provide our services, prevent fraud, or comply with legal obligations. We require third parties to handle your data securely and only for permitted purposes.

Privacy policy updates

We may update this policy occasionally. When we do, we will publish the revised version on our site and indicate the effective date. If changes are significant, we will make reasonable efforts to notify users. For questions about GoldenCrown privacy practices, contact [email protected].