Contact our team
Support is available to assist with questions, account-related issues, technical concerns, or general feedback. Our team can help with password recovery, KYC uploads, deposits and withdrawals, bonus queries, and reports about game performance. You can reach us by live chat, email, or phone; agents aim to resolve routine matters quickly and guide you through any account actions. Our support staff are trained to follow Canadian privacy standards and can explain verification steps, withdrawal timing, and responsible gambling tools. If you prefer, our team can provide instructions in English and handle straightforward account changes without delay.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +1 416 732 4918 |
| Working hours | 24/7 |
Contact by email
Email is the preferred way to contact us for detailed requests, account-related issues, or when you need to send documents. Please email [email protected] and include a clear subject line plus up-to-date contact details and your account ID to avoid delays. Attach any relevant files and we’ll respond as quickly as possible.
Submit your enquiry
Response Time
Our support team aims to respond quickly: most inquiries are answered within one business day. Simple requests like account questions or payment checks are usually resolved fast, while complex issues such as detailed KYC reviews or multi-stage investigations can take longer depending on the case. We will keep you updated on progress and next steps throughout the process.
Feedback
We’d love to hear from you. Share feedback, suggestions, or ideas to help improve the site. Every message is read carefully by our team and used to refine features, payment options and promotions, and to make the experience smoother for Canadian players. Please send comments via the help centre or live chat so we can respond quickly.